The A Team Cares Pty Ltd
Last updated: 15 August 2026
The A Team Cares Pty Ltd is committed to protecting the privacy, dignity and confidentiality of our clients, participants, families, representatives and website visitors.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make an enquiry or booking, or receive services from us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including phone number, email address and address.
- Information provided through our website contact forms.
- Information provided by email, telephone or other communication.
- Information relating to enquiries, consultations and bookings.
- NDIS-related information, such as participant details, plan information and support requirements.
- Information needed to provide support services.
- Health and medical information where it is necessary to provide nursing or other health-related services.
- Emergency contact and representative details.
- Information contained in client records, support plans, progress notes and service documentation.
- Billing, invoicing and payment information where required.
- Any other information you voluntarily provide to us.
Health information is sensitive information and is handled with additional care and in accordance with applicable privacy requirements.
2. How We Collect Information
We may collect personal information:
- Through our website contact forms.
- When you email us.
- When you telephone us.
- When you make an enquiry or request a consultation.
- When you make or change a booking.
- During the intake and onboarding process.
- Directly from participants, their families or representatives.
- From support coordinators, plan managers, healthcare professionals or other authorised representatives where appropriate and permitted.
- During the delivery and administration of our services.
We aim to collect information directly from you wherever reasonable and practicable.
3. How We Use Your Information
We collect and use personal information to:
- Respond to enquiries and requests.
- Arrange consultations and bookings.
- Assess and understand your support needs.
- Provide NDIS, disability support and nursing services.
- Develop and maintain appropriate client records and support documentation.
- Communicate with you, your authorised representative and relevant support professionals.
- Manage appointments, services and administration.
- Process invoices and payments.
- Meet our legal, regulatory, contractual and NDIS obligations.
- Manage safety, incidents, complaints and quality improvement.
- Protect the rights, safety and wellbeing of participants and others.
We will not use your personal or health information for unrelated purposes without your consent unless we are permitted or required to do so by law.
4. Client Records
When you receive services from The A Team Cares, we may create and maintain records relating to your support.
These records may include information such as:
- Your support needs and goals.
- Service information and progress notes.
- Health and nursing information where relevant.
- Medication-related information where relevant.
- Incident and risk information.
- Communication with you and your authorised representatives.
- Information required for NDIS service delivery and compliance.
Client records are treated as confidential and are only accessed by authorised people who require the information for legitimate business, support, safety, legal or regulatory purposes.
We retain records for as long as reasonably necessary and/or as required by applicable laws, regulations and NDIS requirements.
5. How We Store and Protect Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Depending on the type of information, we may use secure electronic systems, password protection, access controls and other appropriate security measures.
Access to client information is limited to authorised individuals who need the information to perform their role.
No method of electronic storage or transmission can be guaranteed to be completely secure. If we become aware of a privacy or data breach, we will respond in accordance with our legal and regulatory obligations.
6. Emails and Website Contact Forms
If you contact us through our website contact form or by email, we may retain your message and contact details so that we can respond to your enquiry and manage our relationship with you.
Please avoid sending highly sensitive medical or personal information through a general website contact form unless we have specifically asked you to do so.
7. Bookings and Consultations
If you request a consultation, appointment or service booking, we may collect information necessary to arrange and provide the service.
Booking information may include your name, contact details, preferred appointment time, service requirements and other information reasonably necessary to respond to your request.
8. Disclosure of Information
We may disclose personal information where reasonably necessary to provide services or conduct our business, including to:
- Your authorised representative or nominee.
- Support coordinators and plan managers.
- Relevant healthcare professionals.
- Other service providers involved in your care, where authorised or appropriate.
- Government agencies or regulators where required.
- Professional advisers, insurers or other service providers where reasonably necessary.
- Emergency services where necessary to protect someone’s health or safety.
- Other parties where you have provided appropriate consent.
We will only disclose information for appropriate purposes and in accordance with applicable privacy laws.
9. Overseas Disclosure
Some technology, communication, hosting or business service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that applicable privacy requirements are met.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before providing access to information.
11. Privacy Complaints
If you believe your privacy has been handled incorrectly, please contact us first so that we can investigate and respond to your concern.
We will handle privacy complaints seriously, fairly and as promptly as reasonably practicable.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or privacy practices.
The latest version will be published on our website.
13. Contact Us
The A Team Cares Pty Ltd
2 Saint Pauls Terrace Spring Hill QLD 4000 Australia
Phone: 0452 615 112
Email: theateamcares@outlook.
Website: www.theateamcares.com
We are committed to protecting your privacy and treating your personal information with care, respect and confidentiality.
